Using just a few words and some simple symbols, they show clearly what happens at each stage and how this affects other decisions and actions. In this section, we look at how to create and use flow charts, and explore how they can help you to solve problems in your processes.
You will notice that the flowchart has different shapes. In this case, there are two shapes: those with rounded ends represent the start and end points of the process and rectangles are used to show the interim steps. These shapes are known as flowchart symbols. There are dozens of symbols that can be used in a flowchart. If you are new to flowcharting, it is important to know what they represent before using them. Just as word usage conveys a certain message, flowchart symbols also have specific meaning.
Flow charts are easy-to-understand diagrams that show how the steps of a process fit together. American engineer Frank Gilbreth is widely believed to be the first person to document a process flow, having introduced the concept of a “Process Chart” to the American Society of Mechanical Engineers in 1921.
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